Zee5 Privacy Policy — Protection of Malaysian Users' Information
This Privacy Policy explains how zee5 collects, uses, stores, and protects your personal information. We are committed to safeguarding the privacy of every user.
Last updated: 2026. This policy applies to all registered users of the zee5 platform in Malaysia.
1. Information Collected by zee5
When you register and use the zee5 platform, we collect several categories of information to ensure our services run smoothly and securely:
Account Information: Full name, Malaysian phone number, date of birth, and the password set during registration. This information is used to verify your identity and manage your account.
Device & Browser Information: Device type, operating system, browser version, IP address, and language settings. This data helps us optimise display and detect any suspicious activity.
Payment Information: All financial transactions are processed in Malaysian Ringgit (RM / MYR). We record deposit amounts, withdrawals, and payment methods used, such as FPX, Boost, or TNG eWallet. We do not store credit card numbers or banking details directly — such data is handled by recognised third-party payment providers.
Usage Data: Pages visited, games played, bets placed, and session duration. This information helps us improve the user experience and identify unusual usage patterns.
2. How We Use Your Information
Information collected by zee5 is used for the following purposes:
- Verifying user identity during registration and login.
- Processing MYR deposits and withdrawals securely and accurately.
- Sending account-related notifications, promotions, and service updates.
- Detecting and preventing fraud, account misuse, or suspicious activity.
- Improving overall platform quality and user experience.
- To comply with applicable legal and regulatory requirements in Malaysia.
We will not use your information for any unrelated purpose without obtaining your consent first.
3. Cookies & Activity Tracking
The zee5 platform uses cookies — small text files stored in your browser — to enhance platform functionality and your overall experience. There are two main types of cookies we use:
Essential Cookies: Required for core functions such as login, gaming sessions, and security. These cookies cannot be disabled without affecting platform functionality.
Analytics Cookies: Used to understand how users interact with the platform, including the most frequently visited pages and time spent. This data helps us make continuous improvements.
You can manage your cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some zee5 platform features.
- ✓ Data encrypted in transit
- ✓ No data sold to third parties
- ✓ Data access restricted to authorised personnel
- ✓ Regular security audits
- ✓ User rights fully respected
4. Data Storage & Security
All personal information and transaction data of zee5 users is stored on servers protected with data encryption. We apply industry-standard security protocols to ensure your information cannot be accessed by unauthorised parties.
Data retention periods vary by information type: active account data is retained for the duration your account remains active and for the period required by law following account closure. Financial transaction data is retained in accordance with relevant Malaysian financial regulations.
While we take all reasonable steps to protect your data, no security system can guarantee absolute protection. We encourage users to use strong passwords and never share their login credentials with anyone.
5. Sharing Information with Third Parties
Zee5 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without explicit user consent. However, there are limited circumstances where information sharing may occur:
- Service Providers: Payment providers and technical service partners who help operate the platform may receive limited access to data strictly necessary for their designated tasks.
- Legal Requirements: Where required by Malaysian law or court order, we may be obligated to disclose certain information to the relevant authorities.
- Fraud Protection: In cases involving fraud or serious security threats, relevant information may be shared with the appropriate parties for investigation purposes.
In all of the above cases, we ensure that the information shared is kept to the minimum necessary and is subject to strict confidentiality agreements.
6. User Rights, Policy Changes & Contact Us
As a zee5 user, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right of Rectification: If your information is inaccurate or incomplete, you may request that we correct it.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal information, subject to applicable legal requirements.
Zee5 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via the platform, and updates will take effect 14 days after notification, unless otherwise stated.
For any privacy enquiries, requests, or complaints, please contact our support team at: [email protected]. We will respond to all enquiries within 7 business days.
The zee5 support team is ready to assist with any enquiries regarding data protection and account privacy.
Email: [email protected]
FAQ Log In to Your AccountYour Privacy, Our Priority
Zee5 places the safety and privacy of every user first. Register or log in to enjoy a secure and responsible platform.
Create Account FAQ